The UK's premier vehicle repair specialists

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Vehicle Repair Kitemark

Fleet Incident Management

The complexity of laws surrounding a company fleet including duty of care and health and safety issues continues to increase daily. Our modular fleet services are designed to compliment the requirements of your business and remove your risk and exposure on every level and every opportunity.

Value Added Service

The complexity of laws surrounding a company fleet including, duty of care and health and safety issues continues to increase daily. Our modular fleet services are designed to compliment the requirements of your business and remove your risk and exposure on every level and every opportunity. From simple vehicle repairs to complete outsourcing of your vehicle and driver needs and insurance claims management we provide a unique and market leading approach to the activity around claims management in the vehicle repair industry.

Our Clients

We support a wide range of clients, including Corporate fleets, Contract Hire and Leasing companies, Insurers and Brokers to reduce their workload, cost and duration of claims. Our business model and processes are extremely flexible, affording our customers to benefit from a menu of products and services from which they can select and then apply their own policy rules and practices.

Road traffic accidents, in general, result in a level of stress to drivers and passengers and managing the situation requires a careful and sensitive approach from the outset.  Our notification and booking centre is staffed by competent and experienced personnel who guide our clients through the procedures and processes that bring rapid closure to all elements of the Accident Management process including replacement courtesy vehicle, repairs and hire, if required.


Reducing Your Overall Claim Cost

The financial impact that 3rd party claims can have on our customers and their insurers; through opportunist Credit Hire, Credit Repair and Personal Injury, we pro-actively pursue early intervention on potential third party claims where the situation allows, thus mitigating losses to you and your insurer.

DWS operate and develop their own database systems with flexibility in design to allow connectivity to external client systems.  This has been part of our key success as we can interact and work with clients needs as a partner.  Historically this has enabled our working partners to develop their products around their business model without restriction by offering in depth claims information based on bespoke structure and MI production.  

Our Business Model

DWS have a culture of cost reduction, our business model is built around cost control without compromising repair quality or customer service. We look to reduce cost and inconvenience at every stage of the repair process & Management by utilizing the following services

  • No obligation Mobile Estimating - Pre booked date and time for us to visit you, reducing inconvenience and off the road time. DWS will gain authority from your insurer and order parts before we bring your vehicle in for repairs.
  • Desk top engineering & estimating -  Email pictures of your damaged vehicle and DWS engineers will prepare a full estimate.
  • Express service - For those smaller repairs DWS offer our eXpress service, reducing the off the road times of your fleet
  • Mobile repairs - Our fully equipped mobile vans will undertake roadside body repairs at your home or office address
  • 24 Hour Operation - DWS sites operate 24 hours per day, where possible we will collect your vehicle in the evening, repair it overnight and return it the following morning.
  • SMART Repair service- All our sites operate a SMART Repair service including plastic & glass repairs, reducing cost
  • FOC Replacement vehicles - DWS operate a free courtesy car & van fleet, including Vauxhall Moccas, Nissan Jukes and Citroen Berlingo vans
  • End of life refurbishment service - Increase your vehicle resale proceeds or reduce lease house refurbishment charges by using our End of life service, bringing your vehicle to within the BVRLA guidelines

DWS Approvals & Recommendations

DWS are proud of our relationships and approvals with both insurance companies and manufacturers alike. We operate on a delegated authority and pre-agreed pricing with most insurance companies in the UK, which means we are able to start your vehicle repairs reducing repair cycle times further. DWS are currently approved and recommended by 30 manufacturers on their designated repairer schemes including Lamborghini, Aston Martin, Bentley, Jaguar,  Mercedes, Volkswagen Audi, and numerous mainstream manufacturers such as Vauxhall, Renault, Nissan  & Fiat a true testimony to our repair quality across the DWS Group.

Our Repair Partners

Our UK Wide repairer network brings together some of the most respected repairers, each one chosen for their experience and longevity in the market. Each repairer is continually audited  to ensure they continue to meet our own high standards of service. Every repairer throughout the UK (including Northern Ireland),  must be equipped with the latest technology and hold Bsi PAS125 accreditation. This enables them to complete repairs to the highest standards. 

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Find your nearest repair centre

Take a look at our location map to find the DWS Bodyworks workshop nearest to you.

Locate your DWS

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Copyright

© 2017 DWS Automotive Repair Solutions Limited. All rights reserved.

DWS and TCW Group are trading names of DWS Automotive Repair Solutions Limited

About DWS Bodyworks

DWS are the largest privately owned independent Bodyshop group in the UK, specialising in developing and implementing strategies within the accident repair, accident management and Bodyshop markets for dealer groups, insurers and motor manufacturers. Customer service is paramount to our proposition, we focus on ensuring that each customer is treated as an individual and experiences our brand principles of brilliant service.

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